When you stay at any of our properties, one thing will strike you immediately: we take our guests' welfare very seriously. Divided into three key discipline areas – Concierge, Guest Relations and Housekeeping - each of our Guest Services staff have been handpicked for their unique skillsets, dedication and professionalism.

As your most trusted confidant and your window on the world, the Concierge is your first port of call if you want to know, well, anything. Supremely knowledgeable about the local area and ultimately resourceful to a fault, the Concierge's role, quite simply, is to achieve the seemingly impossible. In fact, if you ask them, our Concierges will tell you that anything is possible. That's why we hired them.

Think of the Guest Relations Manager as an extension of yourself. Your own personal facilitator, the Guest Relations Manager will happily arrange any service you require with speed and efficiency. Whether you need to arrange car hire or book a table at that exclusive restaurant, the Guest Relations Manager is there to serve your every need.

You can never underestimate the role of Housekeeping. Because of our dedicated Housekeeping staff, no matter how long you stay with us, your room will always remain pristine. Offering a daily housekeeping service to our guests is the least we can do. A wide range of additional housekeeping services are there for your comfort. All you have to do is ask.